Lucky Casino Privacy Policy – How We Handle Your Personal Data

When you register on lucky casino, we collect the personal details you provide, including your name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as the games you play, the bets you place, and the pages you visit. Payment-related information, including transaction records and the payment methods you use, is collected to process deposits and withdrawals securely. Device and technical data — such as your IP address, browser type, and operating system — is gathered automatically to help us maintain platform security and improve performance. We may also collect identity verification documents when required by Philippine regulations to confirm your eligibility to play. All information collected is used only for the purposes described in this policy and is never sold to third parties.

Your personal data is used to create and manage your account, process transactions, and provide you with access to all features of the platform. We use your contact details to send you important account notifications, security alerts, and responses to your support enquiries. Technical data helps us detect and prevent fraud, protect the integrity of the platform, and ensure a stable experience for all Filipino players. Where required by law or by Philippine gaming regulators, we may use your information to fulfil compliance and reporting obligations. We may also use aggregated, anonymised data to analyse platform usage trends and improve our services — this data cannot be used to identify you personally. We will never use your personal information for purposes beyond those stated here without first obtaining your consent.

Lucky casino does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, but only to the extent necessary to perform those services. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable Philippine data protection laws. In certain circumstances, we may be legally required to disclose your information to Philippine government authorities, regulators, or law enforcement agencies — we will always comply with such lawful requests. If lucky casino undergoes a business restructuring or merger, your data may be transferred as part of that process, and you will be notified in advance. We will never share your personal information with any party that does not have a legitimate and lawful reason to receive it.

We take the security of your personal information seriously and have put in place a range of technical and organisational measures to keep it safe. All data transmitted between your device and our platform is encrypted using industry-standard protocols, so your information is protected in transit at all times. Access to personal data within our organisation is strictly limited to authorised personnel who need it to perform their job functions. We regularly review and update our security practices to address emerging threats and ensure our systems remain robust against unauthorised access. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities as required by law. While no online platform can guarantee absolute security, lucky casino is committed to maintaining the highest practical standards of data protection for all Filipino players.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to fulfil our legal and regulatory obligations. Philippine gaming regulations may require us to keep certain records — such as transaction histories and identity verification documents — for a specified number of years after your account is closed. Once the applicable retention period has passed, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account, we will process your request promptly and remove all data that we are not legally required to retain. We do not keep your data for longer than is necessary for the purposes for which it was collected. If you have questions about how long specific types of data are kept, you are welcome to contact us at [email protected].

As a registered player on lucky casino, you have the right to access the personal information we hold about you at any time by submitting a request to [email protected]. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests without undue delay. If you wish to have your personal data deleted, you can request this by contacting our support team, subject to any legal retention requirements that may apply. You have the right to object to certain types of data processing, including the use of your information for any purpose beyond what is strictly necessary to operate your account. Where we rely on your consent to process your data, you may withdraw that consent at any time, though this will not affect the lawfulness of processing carried out before the withdrawal. We are committed to honouring your data rights and will respond to all requests within a reasonable timeframe in accordance with Philippine data protection regulations.

Lucky casino uses cookies and similar tracking technologies to help the platform function correctly and to improve your experience as a Filipino player. Essential cookies are required for core functions such as keeping you logged in and remembering your preferences between sessions. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to serve third-party advertising or to track your activity on other websites. Our use of cookies is limited to what is necessary and proportionate to deliver a smooth, secure, and enjoyable experience on the platform.

Lucky casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine laws and regulations. When we make material changes, we will post the updated policy on this page and update the effective date shown at the top. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact us to discuss your account options. This policy was last reviewed in 2025 and applies to all players registered on lucky casino as of that date.